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Shipping Policy

Fast, reliable delivery to your door

Free Shipping

Orders over $50

Fast Processing

Ships within 24-48h

Global Reach

Worldwide shipping

Track Orders

Real-time tracking

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a shipping confirmation with tracking information once your order has shipped.

Domestic Shipping (USA)

Shipping MethodDelivery TimeCost
Standard Shipping5-7 business days$5.99
Express Shipping2-3 business days$12.99
Overnight Shipping1 business day$24.99
Free Standard Shipping5-7 business daysOrders $50+

International Shipping

We ship to select countries worldwide. International shipping times and costs vary by destination:

  • Canada: 7-14 business days, starting at $15
  • United Kingdom & Europe: 10-21 business days, starting at $20
  • Australia & New Zealand: 14-28 business days, starting at $25
  • Asia: 14-28 business days, starting at $25

Note: International orders may be subject to import duties, taxes, and customs fees. These charges are the responsibility of the recipient and are not included in your order total.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your package through the carrier's website or in your Joyalure account under "Order History."

Shipping Restrictions

Please note the following restrictions:

  • We currently do not ship to P.O. Boxes for express or overnight delivery
  • Some products may have shipping restrictions to certain locations
  • Weather conditions may delay delivery in some areas
  • Signature may be required for high-value orders

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact our customer service team within 48 hours of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.

Questions About Shipping?

For shipping inquiries, please contact us:

Shipping Support

shipping@joyalure.com

Monday - Friday: 9 AM - 6 PM EST